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Privacy Policy

Object, Warning & Disclaimer

OnTime Cars Maidenhead is taxi service provider from Maidenhead, Berkshire, UK. The company registered to the address 107 Queen Street, Maidenhead, Berkshire, SL6 1LR, United Kingdom with website www.ontimecar.co.uk for bookings, details, customer support and blogging.

Every property that is found on its website, manual books, and paper documents, along with fleets, symbol and logo is a legal property of OnTime Cars Maidenhead. Therefore, this legal document shall serve the purpose of objection, legality, authentication to users, readers, passengers, and customers. It may also be used to showcase court-matters considering it as a legal warning thereof.

OnTime Cars Maidenhead must enlighten its readers and customers about its privacy policy through this document. Upon ensuring and confirming its legality after reading the paragraph above, we wish to inform that the fundamental purpose of such privacy policy is to indulge our users in understanding the integrity and awareness about OnTime Cars Maidenhead, its products, services, and content found off and online.


Conditions of Use

OnTime Cars Maidenhead may wish to request particular type of data from its users, readers, and customers for several legal reasons. The purpose of doing so is no more than laying the foundation of legality, the Public order in transportation, and good faith. The introduction such conditions of usage merely consist of two sections of attention: online-offline content and entrance of data.

To start with, the users and customers must provide utmost compliance to the company by providing accurate, legit, and authentic information about themselves. Furthermore, every user is responsible for the type of data and information he/she provides us with. Second, OnTime Cars Maidenhead holds complete rights and is responsible for every content it provides on its official website and in documents, advertisements, leaflets, and brochures.

It is essential for everyone to understand how illegal and strictly prohibited it is to modify, reproduce, rewrite, plagiarise, copy-paste, alter, and distribute any content that is the absolute property of OnTime Cars Maidenhead. However, it may become possible until and unless provided with legal consent.

OnTime Cars Maidenhead use social media platforms and other socially active online sources for the sole purpose of marketing and promotion to continue the expansion of the taxi service business for betterment. Therefore, the company will and must not be held responsible for any subject of matter apart from entities mentioned in this legal document.

Every user, reader, and customer is requested to carefully and thoroughly read the terms and condition and privacy policy document so that enlightenment of every sort could be raised amidst procedures. Furthermore, electronic breach or cyber invasion from user end must initially be reported to us, OnTime Cars Maidenhead before approaching court or legal jurisdictions.


Use of Information

OnTime Cars Maidenhead holds complete rights and absolute privileges of its property, product, and services followed by contract and permanent employees. This section may provide clarification and better understanding about information and data type we may request from our users and customers along with its purpose.

Such introduction is only to benefit our customers and users with how we manage to secure and protect user data and what type of it is necessary for continuation. There are two types of data: Electronic Data and Physical Data, Electronic Data is consisting of our website, domain, every typed and found content on it, whereas physical data may consist of fill-out forms, legal consents, documents, and company regulation book. Following are a detailed description of it for concise clarity in the context:

  • Personal Information that may consist of Full Name, Father/Guardian/husband/wife’s Name
  • Contact Information that may consist of Phone number and email address
  • Legal Information that may consist of Identity Card (ID) and Passport in rare cases
  • Electronic Information that may consist of Browser name, IP Address, Computer Name, Date and Time (Read Cookies Section below for clarification)
  • Payment Information that may consist of Account Number and Bank Details
  • Record or history of information in case if there is a fair case of refund, dispute, purchase claim etc.
  • The purpose of requesting user’s email is to send latest information regarding OnTime Cars Maidenhead that may consist of promotional emails, marketing emails, discount and offer emails, news and blogging emails
  • User holds absolute privilege to unsubscribe to such email notification at any time of ease and convenience
  • Registration information that may consist of information mentioned above upon filling fill-out registration forms or website login details.

Purpose of Gathering Information

OnTime Cars Maidenhead wishes to gather such discussed data and types of information to secure user’s record and privacy for taxi service usage. We ensure 100% security and satisfaction that we only intend to use the data and information for user and company’s benefit.

We will not release any information to third-parties or any individual unless approached with court’s consent. To us, our customers are everything, but we will not be responsible in case of malicious activities, cyber invasion, or any othe electronic illegal activity done under your name on the internet. We are only responsible for securing data you provide us with.


General

OnTime Cars Maidenhead is a registered and legal taxi service provider from Maidenhead, Berkshire, UK with a registered address at 107 Queen Street, Maidenhead, Berkshire, SL6 1LR, UK.

It is every user’s mandatory responsibility to read, respect, and comply with company’s rules, regulations, privacy policies, terms and conditions. Upon reaching this point, you have already provided an electronic consent of agreement otherwise stated separately.

Legal and severe court action will be taken against users and passengers, found in violation of company’s objectives, services, privacy policy, terms and conditions.


Images, Photos, Pictures

We have used images of various kinds on our website in different sections. Some images are bought directly from Stock photography websites while the rest are saved from image search engines. Each image we save and use from search engines are displayed with its source link to credit the contributors. If anyone thinks we are use their image, they can email us and we will definitely remove the image from website and permanently delete it from our database server.

Content that we write

All the content we write is 100% unique. We use paraphrasing, copywriting, and writing from scratch techniques to produce best and competent content for you.


Cookies

Cookies are small segments of details and information that your computer, mobile, or tablet stores when you visit any website on the internet. We use cookies on our website to ensure our services are known to you in the best of manners. We would recommend you not to turn-off cookies. However, you can easily disable cookies from our website.

Types of Cookies we use:

(1): Essential Cookies:

Some portion of our website requires cookies for example services, support or live chat page. These cookies create a secure passage for you to access the website fast.

(2): Analytic Cookies:

This type of cookies collects information and details about the visitors (users, customers, passengers or anyone) who use our website for pertinent reasons only. For example, selecting services, reading blogs, booking pages, etc. Also, such cookies do not store a visitor’s identification, we only use cookies to improve our website, services, applications, and other functionality on the website.

(3): Functionality Cookies:

We use functionality cookies on our website to remember the choices (of details and information) visitors make to save time. Such information may include login credentials (for account users), language and region preference, changes in font, text size (for readable view). These cookies cannot track your browsing information and activity and therefore, functionality cookies may not be enable on other websites you visit.

(4): Traffic & Demographic Cookies:

These are amongst the most necessary cookies that we use on our website. Such cookies help us in maintaining a confidential record of traffic data which is automatically logged by servers. The type of information and details it stores is your device information (computer, tablet, or mobile), Internet Protocol (IP) address, and time & date of visiting our website along with browser name. We do not disclose this information to third parties or anyone.

Following are the types of technologies that we use for such aforementioned type of cookies:

(1). Google Analytics

Google Analytics uses "cookies", to help the website analyse how users use the websites, applications or services. The information generated by the cookie about your use of the websites, applications or services (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the websites, applications or services compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser or within the application, however please note that if you do this you may not be able to use the full functionality of this website. By using our websites, applications or services you consent to the processing of data about you by Google in the manner and for the purposes set out above. To find out more, see “How Google uses data when you use our partners' sites or apps”, (located at www.google.com/policies/privacy/partners/, or any other URL Google may provide from time to time).

To opt out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout.

(2). Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other ebsites by following this opt-out link.

(3). Google AdWords

We use Google AdWords as an online advertising tool to market our services. This tool helps us to display our certain pages from our website, video, or content to be viewed by Google visitors. Google AdWords is a paid service that we use for free conversion tracking of certain pages of our website. For example, if you visit our website or contact us online, the page you visit will have a specific code on it that will help understand and know the path you took to reach our website. Google AdWords also help us know the searching statistics, for example most entered keywords used to search taxis in a specific area. Google AdWords consists of four main types: Search Ads, Display Ads, Video Ads, and App Ads. We primarily use Google AdWords Search Ads when necessary.

(4). Facebook Ads

Clear and prominent notice on each webpage where Facebook Tools are used that links to a clear explanation (a) that third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from your websites and elsewhere on the internet and use that information to provide measurement services and target ads, (b) how users can opt-out of the collection and use of information for ad targeting, and (c) where a user can access a mechanism for exercising such choice. We use Facebook Ads timely to promote our services.

(5). How to disable cookies

You can disable cookies by configuring your browser’s settings. You can also block all the cookies on our website if you wish by contacting us. We use cookies for professional reasons only, the customers, passengers, and visitors hold absolute privilege to discard cookies at any time of their convenience.


GDPR and Your Rights

General Data Protection Regulations (GDPR) is a legal regulation and sets of guidelines for collecting and processing of data such as personal information of individuals residing within the European Union (EU).

OnTime Cars Maidenhead is a licensed and registered taxi company from Maidenhead. Privacy Policies help us make you understand our privacy practices with clarity. When passengers/customers use our service by providing us with required information, we ensure to keep the trust with utmost commitment and confidentiality.

Following are the types of data that we request you to provide us to store for professional reasons only:

  • We save name, phone number, pick-up/drop-off details, and flight details [if necessary] for taxi booking only.
  • We request you for necessary credit card details if you wish to pay for taxi rides via card billing system. We do not disclose such information to third parties or anyone.
  • We use name and email address for sending latest updates, newsletter, booking confirmation, digital receipts, marketing and important announcements.
  • All the data we store is kept under maximum security. We will never reveal/sell/expose/tell customer details to any party.
  • We never store credit cards data. While making online booking and payment, provided details are not stored but only used for charging you for the journey.
  • We use Stripe as payment gateway to receive online payments. Stripe is one of the most safe and secure payment gateway.
  • You can omit/delete all your personal data by contacting us.
  • You can unsubscribe to emails at any time by clicking on a link given at the bottom of every email.
  • We provide absolute privileges to customers/passengers over personal information they provide us.
  • We save flight details if customers/passengers request taxis to and from the airport because we use Flight monitoring systems to provide punctual Airport pick & drop.
  • If there is any information that you think is incorrect, please let us know so that we can correct the details to keep our customer/passenger records up-to-date and accurate.

If you are an EU Citizen, following some of the many rights you have with us:

  • You hold rights to be communicated about how we use your personal information, how we receive your information, why we require your personal information and how you can access your personal information.
  • You hold rights to request erasing, deletion of your personal data to us as your personal data is absolutely your right and we provide maximum protection and security.
  • You hold absolute rights to ask us to not process/use your personal data for marketing or any other promotional purposes.
  • You hold rights to place restriction on your personal information we have.
  • You hold rights to provide us limited and necessary information that is sufficient for us to book our services for you.
  • You hold right to lodge a complaint regarding data protection matters if there is a security breach from our end.
  • You hold right to provide us personal information we ask with consent and reject if any information there is no consent.