What’s the procedure to book on time car?
There are three ways of booking: On-call booking, Website booking, and App booking. You can download our app from google and apple store. All these methods have easy 2-3 minutes of booking procedure with a simple pick and drop details.
Do you provide rides to nearby airports?
Yes, we provide airport transfer to all major airports of London such as Gatwick, Luton, Stansted, London City, and Heathrow Airport.
How do I know the price before booking your taxi?
Once you enter you pick and drop destination, the pricing for that particular journey will appear. Pricing varies from place to place, and we even offer discount deals to our frequent travellers, See you soon!
What security do you provide for luggage?
Your luggage is our responsibility as long as you’re in the cab with us. We have educated drivers who request twice to travellers to check their belonging before getting off the cab. Even if you forget something which later is found by the driver, he will return the found-item to the office and we will contact you at earliest, we have an honest and trustworthy team of professionals.
What areas you cover?
We hail from Maidenhead, Canterbury and cover entire surrounding of it including five major airports of London. We are available 24/7 for taxi services
What privileges you provide to frequent travellers?
To us every customer is essential, and we treat every one of them with great honour, respect, and privilege. However, we offer exciting offers and discount deals to those who prefer to travel more often with us.
How do I get in touch with your support?
You can reach our 24-hours a day customer support by calling us at [number] or via email at [support email]
How the driver will recognise me?
We use the latest technology for bookings, as soon as you book the ride with us, complete details [except phone number] is sent to the driver and vice versa
What are the payment methods?
You can pay by debit or credit card, by cash and via PayPal. Each payment method depends upon your convenience. We charge 10% surcharge for payments with debit/credit cards.
Are your driver licensed?
Yes, and not only licensed but CRB checked by the local council. We have hand-picked professional drivers because we know how important they are to maintain 1st class reputation.
How do I book my rides online?
There are two quick ways to book your taxi with us: Through our website and Mobile App. For booking through the website, please visit www.ontimecar.co.uk and enter your pick and drop destination. Pricing quotes will be displayed accordingly. If you're using a smartphone, then download our app from both google and apple play store, tap the icon after installation, enter your journey details and confirm the ride.
How Can I Cancel my request for online booking?
You can cancel a booking made online at any time. However, if a driver has been dispatched you may incur cancellation charges. It is better to inform the driver about the cancellation. Misuse of App or booking procedure will simply result in a permanent ban.
Why do I have to provide my phone number?
We request passenger numbers in case we need to get in touch due to any delay or even to liaise a meeting point for your taxi. This will provide you with a smooth service where you are kept up to date at all times.